Return & Exchange Policy

At NIJISANJI EN Official Store, we want you to be fully satisfied with your merchandise. If your fashion items are defective or damaged upon arrival, you may request a return or exchange within 14 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unworn condition with all tags and packaging intact. Please note that certain limited-edition items may be final sale.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photos of any defects or damages to initiate your return request.

• 3.
  Prepare Your Package

  Once approved, securely pack your items in their original packaging and include the provided return authorization slip inside the box.

• 4.
  Ship and Track

  Send your package using a tracked shipping method. Once we receive and inspect your return, your refund or replacement will be processed within 7-10 business days.