Frequently Asked Questions
Everything you need to know about shopping at the NIJISANJI EN Official Store.
How long does it take for my order to ship?
Standard shipping typically takes 7-14 business days. Please note that pre-order items have specific release dates listed on their product pages, and orders containing pre-order items will ship once all products are in stock.
What is your return policy for apparel and merchandise?
We accept returns for defective or damaged items within 7 days of delivery. Due to the limited nature of our collections, we cannot accept returns for change of mind or incorrect size selection once an item has been opened.
How can I ensure I am ordering the correct size?
Each apparel item features a detailed size chart in the product description. We recommend measuring a garment you already own and comparing it to our measurements, as Japanese and International sizing standards may vary.
Do you ship internationally?
Yes, we ship to most regions worldwide. Shipping costs and customs duties are calculated at checkout based on your location. Please check your local customs regulations regarding import fees.
Can I cancel or modify my order after it has been placed?
Orders enter our processing system immediately. Therefore, we are unable to cancel or modify an order once it has been confirmed. Please double-check your shipping address and item selection before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various region-specific digital wallets to ensure a secure and convenient checkout experience.